Booking Terms & Condition

Welcome to Wild Bridge Voyage Ltd.

These Booking Terms & Conditions apply to all safaris, tours, gorilla and chimpanzee trekking experiences, car-hire services, overland journeys, accommodation arrangements and other travel services booked through Wild Bridge Voyage Ltd.

By making a booking, paying a deposit or otherwise confirming your intention to travel with Wild Bridge Voyage Ltd, you acknowledge that you have read, understood and accepted these Terms & Conditions.

We encourage you to contact us if anything is unclear before making your booking.

1. About Your Booking

Wild Bridge Voyage Ltd is a tour operator based in Uganda and Rwanda, providing tailor-made and scheduled travel experiences in Uganda, Rwanda and selected East African destinations.

Depending on the itinerary, Wild Bridge Voyage may arrange services provided directly by us or by independent third-party suppliers, including:

• accommodation and lodges;
• safari vehicles and transportation;
• professional driver-guides;
• national park permits and entrance fees;
• gorilla and chimpanzee permits;
• domestic flights;
• airport transfers;
• activities and excursions;
• boat trips;
• cultural experiences;
• car-hire services;
• camping and overlanding services.

A booking becomes confirmed only after Wild Bridge Voyage has confirmed the arrangements in writing and the required payment has been received.

Availability is not guaranteed until confirmation has been issued.

2. Making a Reservation

To prepare and confirm your safari, we may require:

• Full name as shown on your passport;
• Nationality;
• Passport details where required for permits or bookings;
• Travel dates;
• Number of travelers;
• Ages of children travelling;
• Accommodation preferences;
• Dietary requirements;
• Medical or mobility information relevant to the trip;
• Special requests;
• Emergency contact information where necessary.

Travelers are responsible for ensuring that all information supplied to Wild Bridge Voyage is accurate.

Incorrect names, passport details or other information may result in additional charges or inability to provide certain services.

For gorilla or chimpanzee trekking, accurate passport information and nationality details may be required for permit registration.

3. Safari Confirmation

Your safari is considered confirmed when:

• Wild Bridge Voyage has accepted the booking;
• The itinerary and price have been agreed;
• The required deposit or payment has been received; and
• We have issued written confirmation/invoice.

Some services, particularly gorilla permits, chimpanzee permits, flights and high-demand accommodation, may require full advance payment before they can be secured.

A quotation or provisional itinerary does not constitute a confirmed booking.

4. Deposits and Payment

Unless otherwise stated on your invoice, our standard payment structure is:

Standard safari bookings

A 30% deposit may be required to confirm the booking.

The remaining balance is normally due at least 45 days before the scheduled start of the trip, unless your invoice states a different deadline.

Bookings made within 45 days of departure

Bookings made less than 45 days before departure may require full payment at the time of confirmation.

Gorilla and chimpanzee permits

Because permits are issued by the relevant wildlife authorities and are subject to their own conditions, Wild Bridge Voyage may require full payment of the permit cost in advance before purchasing or securing the permit.

Your invoice will specify the exact amount and payment deadline applicable to your booking.

5. Payment Methods

Wild Bridge Voyage may accept payments through the payment methods communicated on your invoice, which may include:

• Bank transfer;
• Approved online payment platforms;
• Mobile money where available;
• Card payment where available;
• Other payment methods specifically agreed in writing.

Any bank charges, international transfer fees, card processing charges or other payment-related costs applicable to your chosen payment method may be payable by the client.

The applicable payment instructions will be provided with your invoice.

Do not send payments to personal accounts or payment details that have not been confirmed by Wild Bridge Voyage.

6. Prices

Our quoted prices are based on the itinerary, number of travelers, accommodation category, transportation and services specified in your quotation.

Unless expressly stated otherwise, prices may exclude:

• International flights;
• Visa fees;
• Travel insurance;
• Personal expenses;
• Alcoholic beverages;
• Laundry;
• Tips and gratuities;
• Optional activities;
• Services not specifically included in the itinerary.

Your quotation will specify what is included and excluded.

Once a booking has been confirmed and the agreed price has been paid according to the agreed schedule, Wild Bridge Voyage will make every reasonable effort to maintain the confirmed arrangements.

However, price adjustments may become necessary before full payment where there are significant changes in:

• government taxes;
• park fees;
• permit prices;
• accommodation rates;
• fuel costs;
• exchange rates;
• transportation costs;
• supplier charges.

Where such changes affect your booking, we will communicate them to you as soon as reasonably possible.

7. Changes to Your Booking

If you wish to change your itinerary after confirmation, please contact Wild Bridge Voyage as soon as possible.

We will make reasonable efforts to accommodate requested changes, subject to availability.

Changes may result in additional costs arising from:

• accommodation cancellation or amendment fees;
• permit changes;
• flight changes;
• transportation changes;
• supplier charges;
• increased accommodation rates;
• changes to the duration or routing of the safari.

Any additional cost will be communicated before the change is confirmed whenever reasonably possible.

8. Changes to the Itinerary by Wild Bridge Voyage

We carefully plan every itinerary.

However, safari travel involves circumstances outside our control, including:

• weather;
• road conditions;
• road closures;
• national park restrictions;
• wildlife management decisions;
• border restrictions;
• accommodation availability;
• vehicle or mechanical problems;
• flight changes;
• security conditions;
• government decisions;
• conservation requirements;
• other unforeseen circumstances.

Wild Bridge Voyage therefore reserves the right to make reasonable changes to the itinerary when necessary for the safety, security, comfort or practical operation of the trip.

Where possible, we will provide an alternative arrangement of similar or reasonable standard.

9. Accommodation

Accommodation listed in an itinerary is subject to availability at the time of booking.

Where the specified lodge, hotel, camp or accommodation becomes unavailable, Wild Bridge Voyage may arrange alternative accommodation of a similar or higher standard where reasonably possible.

If a higher-priced alternative is necessary because of circumstances outside Wild Bridge Voyage’s control, we will communicate the situation and any additional cost before proceeding where reasonably possible.

Room types are subject to availability.

Single-room supplements may apply.

10. Transportation and Safari Vehicles

Transportation depends on the itinerary and may include:

• 4×4 safari vehicles;
• Land Cruisers;
• vans;
• minibuses;
• hired vehicles;
• boats;
• domestic flights;
• other locally appropriate transportation.

We make reasonable efforts to ensure that vehicles used for our trips are properly maintained and suitable for the planned journey.

African safari travel can involve:

• rough roads;
• long driving distances;
• dust;
• mud;
• road construction;
• traffic;
• mechanical delays;
• unexpected weather conditions.

Travelers should understand that journey times provided in itineraries are estimates and may change due to road and environmental conditions.

11. Wildlife Viewing

Wildlife is free-roaming and unpredictable.

Wild Bridge Voyage cannot guarantee sightings of particular animals, including lions, leopards, elephants, gorillas, chimpanzees or other wildlife.

Travelers must follow instructions given by their guide, park rangers and wildlife authorities.

For safety reasons, travelers must not approach, feed, provoke or attempt to interact with wildlife.

12. Gorilla and Chimpanzee Trekking

Gorilla and chimpanzee trekking takes place in protected natural environments and involves physical activity.

A trekking permit gives the traveler authorization to participate in the relevant trekking activity according to the rules of the responsible wildlife authority.

A permit does not guarantee a particular animal encounter or a specific duration of trekking.

Travelers must follow the instructions of park rangers and guides at all times.

Trekking conditions may include:

• steep terrain;
• mud;
• rain;
• slippery paths;
• high altitude;
• dense vegetation;
• long walking distances.

Travelers should honestly inform Wild Bridge Voyage of any medical, mobility or physical limitations before booking.

13. Gorilla Permit Cancellation

Gorilla and chimpanzee permits are purchased through the relevant wildlife authorities and are subject to the cancellation, rescheduling and refund policies applicable to those authorities.

Permit payments may therefore be non-refundable or subject to restrictions even where the traveler cancels the wider safari.

Wild Bridge Voyage will communicate the applicable permit conditions to the client where relevant.

We do not guarantee a refund of permit costs where the responsible wildlife authority does not provide one.

14. Travel Insurance

Comprehensive travel insurance is strongly recommended for every traveler.

Your insurance should, where appropriate, cover:

• medical treatment;
• emergency evacuation;
• trip cancellation;
• trip interruption;
• lost or stolen luggage;
• travel delays;
• personal liability;
• activities included in your itinerary;
• gorilla/chimpanzee trekking where applicable.

Travelers are responsible for checking that their insurance adequately covers their planned activities and destinations.

Wild Bridge Voyage is not an insurance provider.

15. Passports, Visas and Travel Documents

Travelers are responsible for obtaining and maintaining all documents required for their journey, including:

• valid passports;
• visas;
• entry permits;
• health certificates where applicable;
• vaccination documentation where required;
• travel insurance documents;
• other legally required travel documents.

Your passport should generally have sufficient validity and blank pages as required by the countries you are visiting.

Entry requirements can change. Travelers should check the latest requirements with the relevant embassy, immigration authority or official government source before departure.

16. Health and Medical Requirements

Travelers are responsible for seeking appropriate medical advice before traveling.

This is particularly important for travelers undertaking:

• gorilla trekking;
• chimpanzee trekking;
• hiking;
• high-altitude activities;
• remote-area travel;
• overlanding;
• physically demanding activities.

Clients must notify Wild Bridge Voyage of any condition, dietary requirement, disability or mobility issue that could reasonably affect the safe operation of their trip.

Information will be treated responsibly and used only where necessary for arranging the trip.

17. Traveler Conduct

Travelers are expected to behave respectfully toward:

• other travelers;
• guides and staff;
• local communities;
• wildlife;
• cultural sites;
• accommodation providers;
• national parks;
• the environment.

Wild Bridge Voyage reserves the right to terminate participation in a trip where a traveler:

• behaves dangerously;
• threatens or abuses staff or other travelers;
• damages property;
• seriously violates wildlife regulations;
• engages in illegal activity;
• creates a serious safety risk.

In such circumstances, additional costs arising from the traveler’s removal or early termination may be the responsibility of the traveler, and refunds may not be available for unused services.

18. Children

Children are welcome on many Wild Bridge Voyage journeys, but suitability depends on the itinerary and activity.

Age restrictions may apply to:

• gorilla trekking;
• chimpanzee trekking;
• certain adventure activities;
• accommodation;
• vehicle arrangements.

Parents or legal guardians are responsible for children traveling with them and should discuss the child’s age and needs with Wild Bridge Voyage before booking.

19. Cancellation by the Traveler

Cancellation requests must be submitted in writing by email or another communication channel accepted by Wild Bridge Voyage.

Cancellation charges depend on:

• how far in advance the cancellation is made;
• accommodation cancellation policies;
• permit policies;
• flight policies;
• supplier charges;
• non-refundable payments already made.

Unless your invoice states different cancellation conditions, the following standard cancellation schedule may apply to the safari portion of your booking:

Important: Non-refundable supplier costs, including certain permits, flights, accommodation deposits and other services, may be deducted separately where applicable.

Your booking invoice may contain specific cancellation terms that override these standard terms.

20. No-Show and Unused Services

No refunds will normally be provided for:

• late arrival;
• missed flights;
• failure to appear for a scheduled departure;
• voluntarily leaving a safari early;
• unused accommodation;
• unused meals;
• unused activities;
• unused transportation;
• changes made by the traveler during the trip.

Where a supplier provides a refund or partial refund, Wild Bridge Voyage will pass on the applicable refund subject to any relevant fees or deductions.

21. Cancellation by Wild Bridge Voyage

Wild Bridge Voyage may cancel or substantially modify a trip where circumstances make operation impossible, unsafe or impractical.

Such circumstances may include:

• serious security concerns;
• natural disasters;
• government restrictions;
• border closures;
• civil unrest;
• severe weather;
• disease outbreaks;
• major transport disruption;
• national park closure;
• other circumstances beyond our reasonable control.

Where Wild Bridge Voyage cancels a trip for reasons within our reasonable control, we will discuss appropriate alternatives or applicable refunds with the client.

Where cancellation results from circumstances beyond our reasonable control, refunds will be subject to amounts recoverable from suppliers and third parties.

22. Force Majeure

Wild Bridge Voyage cannot accept responsibility for delays, cancellations, losses or additional expenses caused by circumstances beyond our reasonable control.

These may include, but are not limited to:

• war;
• terrorism;
• civil unrest;
• strikes;
• border closures;
• government actions;
• epidemics or pandemics;
• natural disasters;
• extreme weather;
• flooding;
• fire;
• road closures;
• airline cancellations;
• mechanical failures;
• political restrictions;
• national park restrictions;
• other extraordinary events.

Where such circumstances occur, we will make reasonable efforts to assist travelers and reorganize the trip where possible.

23. Complaints

We want every traveler to have a positive experience.

If a problem occurs during your trip, please inform your Wild Bridge Voyage representative or guide as soon as possible.

Many problems can be resolved immediately when they are brought to our attention during the trip.

If the issue cannot be resolved during the journey, please submit a written complaint to Wild Bridge Voyage within 30 days of completion of the trip.

We will review the complaint and respond within a reasonable period.

24. Liability

Wild Bridge Voyage takes reasonable care when selecting accommodation providers, transport providers, guides and other suppliers.

However, some services are provided by independent third parties.

To the extent permitted by applicable law, Wild Bridge Voyage cannot accept responsibility for losses, delays, injury, damage or expenses arising from circumstances that are outside our reasonable control or from the independent actions or omissions of third-party suppliers.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation would be unlawful.

25. Personal Belongings

Travelers are responsible for their personal belongings, passports, money, cameras, electronics and other valuables.

Wild Bridge Voyage recommends keeping valuables secure and carrying appropriate insurance.

We cannot accept responsibility for loss, theft or damage to personal belongings except where liability cannot legally be excluded.

26. Photography and Media

Wild Bridge Voyage may take photographs or video during trips for operational, promotional or social-media purposes.

We will respect a traveler’s reasonable request not to be featured in promotional material.

Where a traveler specifically requests that their image or story not be used publicly, Wild Bridge Voyage will take reasonable steps to respect that request.

27. Responsible Tourism

Wild Bridge Voyage is committed to responsible and sustainable tourism.

We encourage travelers to:

• respect wildlife;
• respect local cultures;
• minimize waste;
• avoid unnecessary plastic;
• support local businesses;
• respect communities;
• follow conservation rules;
• protect natural environments.

Through our Voyagers with Hope initiative, Wild Bridge Voyage also aims to contribute toward community support and opportunities for children and young people.

Further information about our responsible tourism work is available on our website.

28. Supplier Terms

Certain services included in your itinerary may have their own terms and conditions.

These may include:

• airlines;
• lodges;
• hotels;
• national parks;
• wildlife authorities;
• activity providers;
• vehicle suppliers;
• ferry/boat operators;
• other transportation providers.

Where those terms apply, travelers may be required to comply with them.

29. Changes to These Terms

Wild Bridge Voyage may update these Terms & Conditions from time to time.

The version applicable to your booking will normally be the version communicated to you at the time of confirmation, unless changes are required by law or by a third-party supplier whose terms apply to your booking.

30. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of the jurisdiction governing the relevant Wild Bridge Voyage service or booking.

Where a dispute arises, Wild Bridge Voyage will first seek to resolve the matter through good-faith communication and negotiation.

Nothing in these Terms & Conditions removes any mandatory consumer rights that apply under applicable law.

31. Contact Wild Bridge Voyage

If you have any questions about these Booking Terms & Conditions or your reservation, please contact us before making your booking.

Wild Bridge Voyage Ltd
Uganda & Rwanda

Website: wildbridgevoyage.com
Email: wildbridgevoyage@gmail.com
WhatsApp / Uganda: +256 703 583 244
Rwanda: +250 786 372 703

Connecting People, Nature and Adventure